Tuesday, June 26th, 2018 by Abby Hanson
At Florida Foundation Authority, we want to provide the best customer experience possible. Our customer care representatives always answer the phone with a smile. They are there to schedule your appointments with our certified inspectors and ensure we have all of the information we need to get someone out to help you.
After scheduling the appointment, you will receive a packet of information in the mail that includes a picture and profile of your inspector so you know who is coming to meet with you, a book about the problem you are having and the products we use to repair problems like yours, a coupon, and financing information. We encourage you to take a look at that information to generate questions for your inspector and to make sure you know about all the ways we can help you.
Your inspector will give you a confirmation call within 24-48 hours of your appointment. If you need to reschedule, now would be a great time to let him know so our customer care team can get in touch with you and find a better date.
The inspector also will call you to let you know when he is on his way.
Once he arrives, our representative will do a thorough inspection of the inside and outside of your home. We typically like to allow about 90 minutes for the appointment so he has time to determine exactly what is going on, answer all of your questions, and provide a quote on the same day.
The inspector will walk you through a digital presentation of the products he suggests and how they will permanently repair your home.
If you do decide to go with the work proposed on the same day, that’s where the coupon you received in the mail would come into play. That coupon is good for 5% off your entire project if you sign the contract on the day of your appointment.
Afterward, we will call to schedule an installation date to have the products installed. Our experienced crew will give you a call when they are on their way to your home. They will arrive promptly and complete the work until you are 100% satisfied with the results.
If something goes wrong after the products are installed, you can count on us and your lifetime or long-term warranties to have you covered!
Do you have concerns about your foundation, crawl space, or concrete? Why wait? Contact Florida Foundation Authority today to schedule a free inspection and quote.